TOURNEVIS MYSTÈRE

The actual screwdriver is great and I have gotten so many uses from it, but the shipping information getting was a nightmare and I did not receive mine in a box. The screwdriver came loose in a bag and I was unenthusiastic about it. I am thoroughly disappointed as it is nice to have a lil box for it to go in when I am not using it. Presentation is everything

Pretty perfect for electronics and light electrical work in general. Wish there was a version that held/used 1.5" bits for construction use.

So, I ordered from Hungary. I was little bit nervous because of the unknown shipping and tax cost. But shipping was from Sep 20 – Oct 3, less than 14 days. I love the screwdriver I got the purple one amazing. I used already upgrade my PC with it and always try to find any screwing job to use it. The clicking noise what a ratchet makes lovely. I hope it will be really good for long use. Also, if there is a special material version of the stubby screwdriver, I will get one!

Negative “point” the out package was slightly damaged. I think it happened because there was no filling material inside the box. When it is shipped the empty part of the box is pushed in. I got everything without damage. But in the future, this is clearly a chance to improve the process.

Looks and feels amazing work perfectly

I’m pretty disappointed.
The screwdriver is great. We all know that. Seriously good.
But the mystery screwdriver arrived with no box, no instructions, no warranty paperwork. It was a bare screwdriver with a box of bits rubber banded to it wrapped in clear plastic.
I wanted to give this as a gift. I thought the mystery color would be a fun mini-adventure. No where in the product listing was I told this would arrive looking like something I shoplifted. How do I gift this?

That’s not so bad, I guess, but what really let me down was the total lack of access to customer service.

I spent way too much time trying to figure out a way to reach a customer service rep to ask about the possibility of obtaining a box. The customer service link from the store takes you to a knowledge base. Asking questions of the AI in the knowledge base just functions like an FAQ and brings up information followed by customer posts. Once I tailored an inquiry that would get me information on contacting a live rep I was given a link that took me right back where I started.

As far as I can tell, it is absolutely not possible to reach a customer service representative. And the experience of looking for information using the AI search tool and the knowledge base is, frankly, infuriating. It left me with a very bitter taste in my mouth.

I love the screwdriver, but I won’t be ordering from LTT again, I think.